JANE ZIOLKOWSKI

UX Researcher & Designer

 

Project Overviews

 
 

Design Process


This project was created for my User Experience Mastery Course. My team went through an iterative process to generate an educational, inclusive and interactive museum experience.

Role: UX Researcher and Designer

Group Size: 2 people

Duration: 4 months

 
 

PERSONAL STORIES

A Transformative Internship: 

My internship at Menlo transformed my views about work, people, and workplace culture. I now believe that people work better when they work together, and I mean literally together, with two people to one desk. 

How I Found UX Research and Design:

After spending a few days shadowing local information architecture firm in 2016, I fell in love with all things user experience. Qualitative research especially speaks to my heart, since I really love talking to people, and I have a passion for making people feel comfortable. It's always fun to find out about a person's experiences, and then find patterns that can translate to an improved product. 

Origin Story:

I'm from Ann Arbor originally and I really love the city. After finishing my undergrad degree at a school in Texas, I returned to Ann Arbor and have never looked back. You will note, however, that it's not all butterflies and rainbows: my personal website is just advice about how to survive the Michigan winter. 

 

PAST EXPERIENCE

HIGH TECH ANTHROPOLOGIST (INTERN), MENLO INNOVATIONS

2018 - Present

Ann Arbor, MI

Intensive collaboration with other Menlo High Tech Anthropologists on 5+ projects over 4 months. Work with clients from a range of industries, including automotive, finance, and personal healthcare.

UX Research

  • Conducted 10+ ethnographic interviews, synthesized resulting themes, presented to client resulting in new project direction as well as positive client feedback

  • Conducted 2 contextual inquiry observations

  • Facilitated 2+ design assessments and usability tests with users

  • Synthesized qualitative data from user observations and interviews for 3+ projects using affinity-wall adjacent technique

  • Co-conducted 4+ presentations of findings and recommendations to clients (automotive, personal healthcare) 

UX Design

  • Created features and functionality based on data from clients and target user interviews

  • Designed interfaces for web and mobile using Axure

  • Collaborated to provide clarity for developers and quality advocates for various use cases and edge cases

UX Process Coaching

  • Helped teach 4+ Menlo UX classes, including skills such as facilitating client persona-mapping exercises; coached students in Menlo's unique UX process; panel speaker 

PRODUCT SUPPORT REPRESENTATIVE, PARISHSOFT

2015 - 2016

Ann Arbor, MI

  • Triaged phone and email support requests; provided level-one support for in-depth technical problems; 

  • Earned outstanding customer satisfaction scores

  • Documented numerous troubleshooting procedures; drafted problem resolution protocols

DATABASE COORDINATOR, SUPERIOR TEXT

2015

Ypsilanti, MI

  • Conducted market research and prepared written reports; organized client presentation binders

  • Utilized the service platforms: Fillz, Bookvolume, and Slackoff

  • Used MS Office Suite, complex multilayered managerial spreadsheets

 

ACADEMIC EXPERIENCE

MASTER'S OF SCIENCE IN INFORMATION, UNIVERSITY OF MICHIGAN

2017 - 2019

Ann Arbor, MI

• User Experience Research and Design; GPA: 3.8

• Research Interests: Human-Computer Interaction, Interaction Design, Content Strategy
• Course Highlights : Fundamentals of Human Behavior, Introduction to Interaction Design, Contextual Inquiry and Consulting Foundations

BACHELOR OF ARTS IN ENGLISH, UNIVERSITY OF DALLAS

2010 - 2014

• Supplemented degree with business courses in : Accounting, Economics, Finance, and Digital Journalism, GPA: 3.8
• Student Leadership : Staff Writer ; published weekly articles for The University News

• President's Scholarship; National Merit Semifinalist

 

RESUME

View resume as a single page, with option to download.

Office with a View
 

CONTACT

7343899994

 

©2018 BY JANE ZIOLKOWSKI. PROUDLY CREATED WITH WIX.COM